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Contact Host in Brazil

Planning a dedicated server in Rio de Janeiro, comparing VPS datacenters in São Paulo and Rio, or checking an invoice? Our team is here to help. Support tickets are the quickest way to reach an engineer, and they keep a complete record of every conversation in your client area.

Support ticket

The fastest way to reach an engineer for sales, technical or billing questions.

Submit a ticket

Email

For general enquiries and partnership requests.

Send an Email

Client area

Manage services, invoices and existing tickets.

Open client area

What to include in your message

The more detail you give in your first message, the faster we can give a useful answer. Depending on your question, please include:

  • VPS questions: what you plan to run, your preferred operating system, whether you need KVM or OpenVZ, and whether Datacenter 1 or Datacenter 2 suits you better.
  • Dedicated server enquiries: the workload, the configuration you are considering, the RAID level you prefer (1, 5, 6 or 10), Linux or Windows, and how you plan to use the eight IPv4 addresses.
  • RDP questions: the applications you will use and the number of people who will connect. Remember that RDP plans are ordered through serverslot.com.
  • Web or WordPress hosting: your domain, the number of mailboxes you need and whether your site should be hosted in Brazil or whether our Netherlands WordPress plans are suitable.
  • Technical problems: the service's IP address or domain, what happened, the exact error message and the steps you have already tried.
  • Billing: the invoice number and payment method. We accept cryptocurrency, Visa, Mastercard, PayPal and bank transfer.
  • Domains: the name and extension, such as .com.br, and whether you are registering or transferring.

Please do not send passwords in a ticket unless an engineer asks for them, and change them afterwards.

Where our servers are

Our VPS plans run in two Brazilian datacenters, located in São Paulo and Rio de Janeiro, with a Brazilian IPv4 on every server. Dedicated servers are housed in a Tier III datacenter in Rio de Janeiro on a 1 Gbps backbone. Windows RDP plans run in a Tier III facility in São Paulo near IX.br. Our Linux cPanel web hosting is located in Brazil, while our WordPress hosting plans are served from a datacenter in the Netherlands.